Little Guy Customer Service

Once we decided to pursue Little Guy rather than other similar types of teardrop trailers and after watching all the online videos, we had questions that needed answers from Headquarters in Ohio.  Of course, it was a Friday afternoon and they are 2 hours ahead of us, but as Chris says in the videos on their golittleguy.com website, “Text me anytime!”  So we did – at 6:30 Mountain Time.  We really did not expect to hear back that evening, but sure enough, he did!  We went back and forth with him on a couple of issues and he answered them to our satisfaction so we could sleep easy that night.  It’s reassuring to know that he did what he said he would, even after 9 pm on a Friday.  We feel very good about this company and are hoping all works out when we meet our Little Guy Silver Shadow in two days.  We are even thinking of making a trip east and taking a side trip to World HQ in Canton, Ohio on the way.

On the local level, we have been dealing with Dena at Rich’s Performance Marine in Bayfield, Colorado and have been similarly impressed with her followup and assistance.  Really looking forward to meeting her on Wednesday!

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